Contact Us

Messages from readers help keep this site accurate and useful, so we're always glad to hear from you. Whether you've spotted something that looks out of date or simply have a question about how a page works, our team reads every email that arrives.

How to reach us

The simplest route is email: info@twist-sprout.com. A clear subject line, such as "Correction: withdrawal limits" or "Question about verification guide", helps us pass your note to the right person more quickly.

What we can help with

Corrections. If a detail about sign-up steps, deposit limits, ID checks, payment methods, game ranges or bonus terms no longer matches what a brand currently shows, tell us which page and what you've seen. A link or screenshot is useful.
Feedback. Suggestions on clarity, layout or topics you'd like explained in more depth are welcome.
General site questions. How our pages are put together, where a figure comes from, or how to find a particular explanation.

What we can't help with

We are an independent information site, not a casino operator. We have no access to anyone's casino account and cannot see balances, approve or chase withdrawals, process deposits, reverse transactions, lift restrictions or settle disputes. For anything involving your account or money, please contact the casino's own support team directly, usually through live chat or the email address listed on its website.

When to expect a reply

We aim to answer most messages within a few working days. Corrections are checked against the relevant source before any page is updated, so those can occasionally take a little longer. Please don't send the same message more than once; it won't speed things up and may slow sorting.

Your information

We only use the details you send to respond to your message, and you can read how we store and handle that information in our privacy policy. Please never include passwords, card numbers or copies of identity documents in an email to us.

This site is intended for adults aged 18+ only. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.